Let customers cancel orders — before they ship
EmberCancel checks ShipBob shipment status in real-time and only allows cancellation when it's safe. Reduce support tickets. Speed up refunds. Keep customers happy.
Install on ShopifyHow it works
Step 1
Connect ShipBob
Link your ShipBob account with a Personal Access Token. EmberCancel auto-detects your channels.
Step 2
Set Your Rules
Choose your cancellation time window and which ShipBob statuses allow cancellation.
Step 3
Customers Self-Cancel
A cancel button appears on the Order Status page with a countdown timer. One click and it's done.
Key features
- Real-time ShipBob shipment status checking
- Configurable cancellation window (1 min to 48 hours, or unlimited)
- Cancel button on Order Status page with countdown timer
- Select which ShipBob shipping statuses to include
- Automatic Shopify order cancellation and refund
- Orders tagged for easy tracking
- Dashboard with stats and activity log
- GDPR compliant
Pricing
Free
$0/month
5 cancellations per month, all features included
Growth
$9.99/month
Unlimited cancellations, priority support